SENIOR STAFF ANALYST

About the role

This Senior Staff Analyst position supports Houston Public Work’s (HPW’s) commitment to improving how our internal operations function every day. Operating within the Office of the Chief of Staff, the Senior Staff Analyst evaluates internal workflows, investigates operational challenges, and works collaboratively with teams across the organization to implement improvements that enhance clarity, efficiency, and consistency.

Responsibilities

• Evaluates internal workflows and investigates operational challenges.
• Conducts detailed process mapping, workflow assessments, and root-cause analyses for medium- to high-complexity operations.
• Reviews current-state workflows, designs future-state workflows that improve internal efficiency, consistency, and compliance.
• Applies continuous-improvement methodologies (Lean concepts, PDCA, Kaizen, Six Sigma principles) to develop sustainable, actionable solutions.
• Extracts, integrates, and analyzes operational and performance data from multiple sources to support process investigations.
• Buils and maintains dashboards, visualizations, and analytical reports using Power BI, Excel, and other tools.
• Interprets qualitative and quantitative data to identify trends and support recommendations.
• Prepares concise, executive-ready presentations, reports, and briefing materials for leadership.
• Collaborates with Service Lines and City departments to support the implementation of redesigned internal workflows.
• Facilitates cross-functional workshops, process walkthroughs, and working groups to build consensus around proposed improvements.
• Translates improved workflows into clear, accurate, standardized SOPs in partnership with subject matter experts.
• Safeguards process documentation to reflect updated internal operational practices and meet organizational or compliance requirements.
• Promotes alignment of internal workflows and resolves cross-functional issues.
• Represents the Chief of Staff Office in meetings, provides updates, and communicates recommendations professionally.
• Gathers operational information, prepares responses, and supports documentation or correspondence as needed.
• Led or supports strategic initiatives and special assignments focused on internal continuous improvement and organizational effectiveness.
• Conducts research, compiles data, and develops recommendations for senior leadership.

Requirements

• Requires a Bachelor's degree in Business Administration, Public Administration, or a field directly related to the type of work being performed.
• Five years of professional administrative, financial or analytical experience related to the type of work being performed are required.
• Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

Qualifications

• Strong skills in data extraction, integration, and analysis.
• Ability to develop dashboards using Power BI, Excel, and related analytics tools.
• Advanced workflow mapping, process analysis, and organizational problem-solving knowledge.
• Knowledge of continuous-improvement methodologies (Lean, PDCA, Kaizen, Six Sigma concepts).
• Excellent written and verbal communication skills, including executive-level reporting.
• Strong judgment and ability to handle sensitive or confidential information.
• Skilled in facilitating cross-functional collaboration and building consensus.

Skills and Abilities

• Hands-on experience conducting workflow investigations, process mapping, and root-cause analysis for internal operations.
• Ability to design future-state workflows, including decision points, controls, and handoff structures.
• Experience applying continuous-improvement methodologies to internal processes.
• Ability to extract, transform, and analyze data from varied systems or datasets.
• Proficiency in building dashboards and visualizations (Power BI strongly preferred).
• Experience guiding departments through workflow redesign, process documentation development, and implementation support.
• Ability to lead cross-functional working groups and facilitate improvement workshops.
• Exposure to change management practices such as readiness assessments, communication planning, and adoption tracking.
• Ability to translate operational needs into clear processes and well-structured SOPs.
• Experience supporting internal operations within large, complex organizations.
• Understanding of policy interpretation, compliance requirements, and operational governance.
• Strong critical thinking with the ability to address complex internal workflow challenges.

Working Conditions

The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

Salary Information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

General Information

• Selection/Skills Tests Required: None however, The Department May Administer a Skills Assessment Evaluation.
• Safety Impact Position: No.

Application Procedures

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015. If you need special services or accommodations, call 832-393-6015 (TTY 7-1-1) or 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

General Information

• EEO Equal Opportunity Employer.
• The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.