Senior Specialist - Workforce Management

Essential Duties & Responsibilities

• Analyze staffing data provided by department and labor analytics to ensure appropriate staffing levels.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling procedures and metrics.
• Ensure timeliness of schedule creation and delivery to the standards as set out by the Executive Director/Managers and expectations of the department.
• Collaborate with department heads to adjust staffing models and approve schedule changes independently as necessary.
• Process Team Member’s leave requests and Leave of Absences, as per the Absence Management team.
• Develop and deliver best practice scheduling, rotation design and reporting to maintain consistency among business.
• Edit/correct daily payroll in Kronos and input/tracks Team Member scheduling information, including attendance points.
• Determine appropriate times to close stations/tables and call Team Members into work or grant Team Members company requested early outs, as necessary.
• Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and Team Member interest.

Additional Duties & Responsibilities

• Ensure ethical and equity issues are identified and managed in the scheduling process.
• Develop duty sheets and other daily reporting as required by the business.
• Staff the Workforce Management (WFM) telephones for Team Member call outs and inquiries.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Bachelor’s Degree in a relevant field of study is preferred.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Three (3) years of experience in Hotel Operations.
• Experience at a 4 - or 5 - star resort preferred.
• Demonstrated experience in computer skills including but not limited to Microsoft Office, Virtual Roster, LMS, and HOTSOS.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.