Senior Specialist, Sales Operations

Essential Duties and Responsibilities

• Lead and optimize territory assignments and quota distribution for Sales teams, collaborating with cross-functional leadership to ensure equitable and data-driven coverage models.
• Proactively identify and recommend adjustments based on market or organizational changes.
• Maintain process documentation to align with compensation plan administration.
• Design, develop, and maintain advanced performance indicators to track process improvement, seller productivity, and pipeline health.
• Oversee the preparation and real-time delivery of pipeline reports and dashboards for sales leadership, ensuring high standards of data accuracy and actionable insights.
• Champion CRM usage and best practices; provide expertise, training, and support to drive adoption and improved data quality.
• Lead advanced ad-hoc analyses on sales forecast, bookings, and pipeline coverage delivering strategic recommendations to senior leadership.
• Lead or participate in cross-functional operational projects and process improvement initiatives.

Key Performance Indicators

• Overall success of the sales team in meeting or exceeding the set sales targets.
• Overall effectiveness of the sales team in achieving growth and expanding market share.
• Drive CRM automation initiatives that produce measurable reductions in manual or administrative efforts.
• Forecast accuracy, pipeline coverage, and quota attainment.

Additional Expectations

• Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
• Participate in required and role relevant training to maintain skills, ensure compliance, and support ongoing professional development.
• May be required to travel based on role responsibilities and business needs.

Skills and Qualifications

• Operational mastery with Microsoft Office, Microsoft Dynamics CRM, SQL and data visualization platforms such as PowerBI.
• Certificate or certification in Data skills such as CompTIA Data+, SQL, PowerBI or the like.
• Strong strategic planning skills, with the ability to develop and implement effective sales strategies.
• Highly analytical, with the ability to interpret complex data and translate it into actionable strategies. Ability to analyze customer data and metrics to identify and act on trends, issues, and opportunities for improvement with application to big-picture concepts and strategies.
• Excellent Communication and interpersonal skills, capable of effectively influencing team members, peers and leadership.
• Desire to support and mentor junior team members.
• Display a mindset of being self driven/proactive to situations and thrives in taking accountability and ownership.
• Able to drive for results, following a problem through to its conclusion by engaging with relevant stakeholders and helping to solve it. Strong bias for action and taking incremental steps.
• Applies existing knowledge and problem-solving skills to new situations.
• Experience with Private Equity owned company.

Education and/or Experience

• Degree preferred but not required for the role.
• 3+ years of direct experience in related field.

Why Join Us

• We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential.
• We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated.
• We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose.

Compensation

Expected compensation based on experience and qualifications – $69,500 – $74,500.