Senior Specialist, Sales Operations

Requirements

• Own operational execution across the Wholesale channel
• Ensure orders flow efficiently from customer agreement through fulfillment
• Identify operational risks and proactively develop mitigation plans
• Serve as primary operational partner to Sales leadership
• Establish clear ownership of execution tasks across support teams
• Forecasting & Inventory Coordination:
• Consolidate channel forecasts and coordinate with Demand Planning
• Monitor sales performance versus forecast and identify risks
• Partner with Supply Chain to ensure inventory supports channel needs
• Identify inventory risks related to customer programs and seasonal demand
• Improve forecast accuracy through structured processes and reporting
• Systems & Process Governance:
• Own governance of item setup processes across customer and partner systems
• Ensure pricing accuracy across channels in coordination with Finance and IT
• Establish standard workflows for product launches and assortment updates
• Improve data accuracy across systems impacting channel execution
• Develop SOPs to standardize channel execution processes
• Operational Readiness & Execution:
• Ensure new programs and customers are operationally ready prior to launch
• Cross-functional readiness for seasonal programs
• Identify execution gaps and drive resolution
• Improve internal coordination between Sales, Operations, and Planning teams
• Establish operational timelines and accountability for channel initiatives
• Operational Problem Resolution:
• Own resolution of operational execution issues impacting customers
• Identify root causes of recurring issues and implement corrective actions
• Partner with internal teams to resolve pricing, inventory, or fulfillment challenges
• Serve as an escalation point for channel execution issues
• Cross-Functional Leadership:
• Partner with Sales to ensure operational alignment for customer programs
• Collaborate with Product Development on operational requirements for new items
• Work with Finance on pricing governance and deductions processes
• Work with IT on systems impacting channel execution
• Work with Operations teams to support accurate fulfillment execution

Qualifications

• 5 years’ experience in Sales Operations, Channel Operations, Supply Chain coordination, or Commercial Operations
• Experience supporting CPG, wholesale, eCommerce, or retail sales organizations preferred
• Strong process improvement and operational problem-solving skills
• Strong cross-functional leadership experience
• Strong analytical capabilities and attention to detail
• Experience working with ERP systems (D365 preferred)
• Strong Excel and data analysis skills
• Excellent organizational and communication skills