Senior Specialist, R&D Business Operations

About the Role

The Senior R&D Specialist aids Clinical Drug Supply Management (CDSM) in ensuring materials and services needed in daily operations are appropriately acquired. This position partners with multiple teams, including CDSM project managers, Procurement, Corporate Disbursement Operations (CDO), Accounts Payable (AP), Vendor Master team, R&D Finance, Suppliers, etc. to fulfill approximately 500+ customer orders per year. This position will track open items, troubleshoot invoice issues when necessary, and ensure close out through payment to suppliers. This position will also conduct PTP issue root-cause analysis and recommend process improvements.

Responsibilities

• Initiate orders in response to customer requests for material goods or services in company purchasing systems, e.g. SRM, including WBS associated orders.
• Partner with purchasing and CDO to resolve issues resulting from orders. Examples include discrepancies (e.g. pricing, quantity) between initial requisition, invoices, and purchase order amounts.
• Set up new suppliers, or update existing information and data, for vendors providing goods and services in the vendor management systems.
• Act as a liaison between the business and suppliers to resolve order issues including damaged materials, incorrectly shipped items, returns, understand freight etc.
• Update systems, e.g. SRM, ECC, appropriately upon receipt of goods and services. Close out open orders appropriately and initiate payment to suppliers within expected timeframes, which includes providing invoice payment issue identification and resolution support.
• Track open or outstanding orders. Follow-up with customers or suppliers as needed to ensure appropriate close out process is executed.
• Collect and analyze data, conduct root-cause analysis, and work with Supervisor to recommend and implement process improvement changes in support of accurate transactions, effective delivery of goods and services, and timely payment to suppliers.
• Works with R&D customers to identify and promote opportunities to centralize ordering activity whenever possible.

Qualifications

• High School diploma or equivalent.
• Minimum of 4 years relevant experience, or an Associate's Degree with 3 years relevant experience, or a Bachelor's Degree with a minimum of 2 years of relevant experience.
• Experience with and working knowledge of AbbVie Procure-to-pay systems and applicable policies and procedures, preferred.
• Must be proficient in Excel and be able to learn new software/technology quickly.
• Exceptional customer service skills that support effective problem solving, issue identification and resolution.
• Excellent verbal and written communication skills.
• Demonstrates excellent analytical and critical thinking skills with strong attention to detail.
• Able to complete tasks independently and manage competing priorities effectively.

Pay & Benefits

Compensation range depends on many factors including geographic location. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs.