Senior Specialist, Production Support

About the role

The Senior Specialist, Production Support role is within the Global Clearing team at BNY, a leading global financial services company. This role is based in Lake Mary, LM or Pittsburgh, PA.

Responsibilities

• Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
• Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.
• Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
• Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
• Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
• Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
• Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
• Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.

Experience

• Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows.
• 6-12 years in production support (L2) for both mainframe and Java technologies.
• Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.

Tools

• Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).

Soft Skills

• Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.