Senior Specialist – Lead Instructional Designer (Hybrid)
United Airlines · Chicago, IL · 2 mo ago
EducationFull-time
About the role
The Senior Staff Representative - Instructional Design position is responsible for designing and developing learning interventions, while managing timelines and ensuring a high-quality learning experience for participants. Manages the design of training resources needed to effectively train the organization.
Responsibilities
- Design and deliver leadership development and professional skills learning solutions, including instructor-led training, virtual learning, eLearning, microlearning, and performance support resources
- Update instructional guides and reference materials
- Propose improvements to curriculum content and delivery, communication, and documentation processes
- Partner closely with Global Learning team members and subject matter experts to translate business needs into impactful learning experiences
- Support Learning Management System processes, including session management, audience visibility, participant enrollment, and assessments
- Apply learning principles and instructional design frameworks (such as ADDIE) to create scalable, high-impact curricula that drive behavior change, accelerate leadership pipeline growth, and align with organizational strategy
- Support assessment and evaluation steps of the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) process through survey creation and administration
- Ensure compliance with training requirements
- Manage intake, prioritization, timelines, and deliverables across multiple learning projects and workstreams
- Provide day-to-day direction, coaching, and quality oversight for contractor instructional designers supporting leadership development initiatives
Minimum qualifications
- 2+ years of learning design and/or learning development experience
- Up to 10% domestic travel as needed
- Demonstrated experience managing multiple projects with competing priorities and deadlines
- Proficiency in creating learning experiences across multiple delivery modalities including e-learning, instructor-led training, and blended learning approaches
- Proven ability to align learning and development initiatives with organizational objectives and business outcomes
- Demonstrated experience in developing curriculum and designing experiential learning activities
- Strong collaboration skills with experience working across cross-functional teams including subject matter experts, facilitators, technology partners, and business stakeholders
- Proficiency in instructional design tools including Articulate 360, Genially, Synthesia, Vyond, Adobe Creative Cloud, and Microsoft Office
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
Preferred Qualifications
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem solving
- Apply critical thinking to validate AI-generated outputs while adhering to organizational policies of responsible AI use, data privacy, and security
- Experience in a similar fast-paced corporate environment
- Experience managing learning portfolios, intake processes, or instructional design operations
Pay
The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
Benefits
- Medical, dental, vision, life, accident & disability
- Parental leave
- Employee assistance program
- Commuter benefits
- Paid holidays
- Paid time off
- 401(k)
- Flight privileges