Senior Specialist Field Service Engineering - Hybrid

Key Responsibilities

• Lead advanced troubleshooting and root cause investigations across electrical, mechanical, fluid, refrigeration, and control systems on multiple beverage platforms.
• Coach field technicians through real-time, structured problem solving — emphasizing the issue, cause, and fix mindset rather than scripted procedures.
• Diagnose complex, multi-system failures (dispensing, heating, refrigeration circuits, electronic controls, plumbing assemblies) and recommend creative, durable corrective actions.
• Validate parts identification and build cross-platform component intelligence to support standardization and faster repairs.
• Partner with Engineering and Quality on systemic issues, using data and field evidence to influence design and reliability decisions.

Training and Capability Development

• Design and deliver modern, interactive technical training — blending in-person, virtual, video, simulation, and microlearning experiences.
• Teach technicians to think diagnostically, not just procedurally — building confidence in electronics, electrical, mechanical, refrigeration, and plumbing disciplines.
• Standardize service procedures and technical knowledge across the field organization while encouraging local innovation and feedback loops.
• Maintain training records, competency tracking, and audit-ready documentation through digital learning platforms.

Data Analysis and Continuous Improvement

• Analyze service trends, failure modes, and parts usage across system types to uncover patterns the team might otherwise miss.
• Build and maintain Power BI dashboards, Power Automate workflows, and Microsoft 365 solutions that turn field data into actionable insight.
• Apply critical thinking and structured improvement methods (e.g., 5 Whys, DMAIC, Kaizen) to reduce downtime, repeat calls, and waste.
• Surface opportunities for automation, AI augmentation, and predictive maintenance to move the team from reactive to proactive service.

Strategic and Lifecycle Management

• Contribute to equipment lifecycle strategy — Grow, Maintain, Sunset, Exit — using both data and field intuition.
• Support product transitions, obsolescence planning, and replacement-part validation with a total-cost-of-ownership and sustainability lens.
• Provide serviceability, reliability, and design-for-repair input during new equipment introductions and product updates.
• Influence component standardization to simplify the field experience and reduce excess and waste.