Senior Specialist, Field Service Engineer

About the role

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

Responsibilities

• Support Mission System Desktop Trainer development, as well as platform integration and troubleshooting efforts on OA-1K aircraft.
• Serve as a SME throughout the software development lifecycle by supporting user feedback and requirements development, testing engineering builds, troubleshooting user issues in the classroom/aircraft environment, and maintaining related documentation.
• Install equipment, machines, wiring, or software programs to meet specifications.
• Setup and maintain hardware and software configurations on computer networks, including software integration lab, training simulation and aircraft mission equipment.
• Provide customer technical support and resolve engineering service calls.
• Provide direct on-site engineering assistance for integration efforts and test events.
• Provide in-flight test engineering support.
• Aid in training development and training execution, including systems training at integrator/support locations and operator training at customer locations.
• Create ground and flight test cards to support aircraft mission systems and software checks.
• Closely integrate with multiple agile software development teams, adding subject-matter expertise during the requirements, design, testing and implementation phases of software release.

Qualifications

• Secret Clearance required
• Bachelor’s Degree and minimum 6 years of prior relevant experience performing the aforementioned functions.
• Graduate Degree and a minimum of 4 years of prior related experience.
• In lieu of a degree, minimum of 10 years of prior related experience.
• Ability to travel up to 50% (20-25% expected), often on short notice, including OCONUS trips
• Minimum 5 years’ experience as a Department of Defense Instructor/Evaluator
• Expert ability to build positive relationships with both customers and software development teams
• Strong ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms
• Two (2) or more years of experience as an operator of L3Harris ForceX software applications
• One to three (1-3) years of full-time experience directly related to developing education and training programs for technical and/or software products
• Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc.
• Current holder of a FAA Class III or higher Flight Medical clearance (or the ability to pass one)