Senior Service Engineer IS - Hybrid

About the role

Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Own and operate the Nexthink Digital Employee Experience (DEX) platform, ensuring a fast, reliable, and frustration-free digital experience for caregivers.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
• Turn endpoint telemetry into actionable insights, automation, and measurable outcomes.
• Advance the organization from reactive support to experience-driven operations by identifying root cause, restoring service, and ensuring fixes stick through durable automation and improved monitoring.
• Use real-time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap, defining what "good" looks like for endpoint experience and translating complex data into business-level impact.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
• 5+ years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups.

Preferred Qualifications

• Experience in a Healthcare environment.
• 1+ years of experience managing Digital Experience (DEX) platforms, preferably Nexthink.
• Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf).
• Strong Experience with source code version control using Git/GitHub.
• Strong Experience in process automation using Powershell or Bash.
• Proficiency in Nexthink for endpoint analytics and experience management.
• Hands-on experience with Microsoft Intune for modern device management.
• Experience administering Microsoft Configuration Manager (SCCM).
• Experience managing macOS devices using Jamf Pro.
• Experience leading and representing the Service in backlog discussions and standups.

Benefits

Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed above. Providence is an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay

The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time