Senior Specialist, Communications and Marketing

About the Role

Reporting to the Vice President of Communications and Marketing, the Senior Specialist will act as a Chief of Staff, supporting strategic initiatives led by the VP and working cross-functionally across all areas of Communications and Marketing, Corporate Affairs, and the enterprise. The Senior Specialist will play a vital role in creating strategy for the teams, driving the smooth operation of the division, and ensuring all initiatives stay on track to meet broader company goals. The ideal candidate will be proactive, detail-oriented, and possess strong organizational and analytical skills, using data and metrics to continuously improve team performance and support a mission-driven organization.

Responsibilities

• Chief of Staff & Strategic Leadership: Act as the primary Chief of Staff to the VP of Communications, serving as a trusted advisor, preparing meeting agendas to drive team development, creating first drafts of strategy documents and leadership presentations, driving leadership follow-ups, and escalating issues as appropriate.
• Strategy Creation: Help support the VP of Communications in developing and driving overarching strategies for the Communications and Marketing teams to ensure alignment with corporate priorities and long-term objectives.
• Metrics & Analytics: Establish and leverage metrics and analytics to evaluate team performance, identify areas for operational improvement, and implement data-driven solutions to optimize productivity.
• Goal Tracking & Execution: Keep the division on track to its goals by developing and implementing robust tracking systems to monitor project progress, identify potential risks, and ensure the timely delivery of key project objectives.
• Cross-Functional Liaison: Serve as a strategic liaison for the Communications and Marketing staff regarding cross-functional projects, employee engagement, team development, planning, and internal initiatives.
• Process Improvement: Continuously assess and improve current workflows, documentation processes, and organizational procedures for maximum efficiency.
• Stakeholder Communication: Effectively communicate project updates, strategic shifts, and performance metrics to leadership and key stakeholders.
• Additional Support: Perform additional tasks when necessary to support the organization and the Company's mission.

Requirements

• Education/Experience:
  • Bachelor's Degree in Communications, Marketing, English, Journalism, or related field and 3 years of experience, or
  • Master's Degree and 2 years of experience.
• Demonstrated ability to accept challenges and solve problems.
• Good judgment and sound decision-making skills.
• Excellent oral and written communication skills.
• Positive work ethic in support of the Company's Corporate Values and Mission.
• Well-organized, detail-oriented, and flexible to handle multiple assignments.
• Experience with project management (preferred).
• Experience with corporate communications (internal or external) and/or marketing (preferred).
• Valid Driver's License.

Additional Information

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.