Senior Specialist, Campus Technology

About the role

The Senior Campus Technology Specialist provides technical assistance to end-users, manages software and hardware deployments, maintains computer and other technologies on-site and remote at the campuses, centers, and partner locations. The position requires a proven knowledge of various IT concepts and procedures.

Responsibilities

• Respond to assigned Help Desk tickets and tasks acting as a first line of contact for staff, faculty, and students seeking technology assistance.
• Provide on-site and remote support services for Windows and Apple computers, network connectivity, telecom, cellphone, audiovisual equipment, software, conferencing applications, printers, scanners, UPS, and other technology devices.
• Manage hardware and software deployments to academic computer labs with custom settings based on departmental requirements.
• Create customized software packages for the BC App Store and Microsoft Configuration Manager.
• Collaborate with other IT teams in troubleshooting critical outages and problems.
• Assist in the onboarding of new Campus Technology employees and student interns by acting as a mentor and training new colleagues on IT concepts, technologies, and best practices.
• Perform related duties as assigned.

Requirements

• Two years of relevant experience in an IT field, Service Desk, or Desktop Support environment required.
• Experience in PowerShell and Batch scripting, Software and hardware deployment, Microsoft Configuration Manager and Active Directory, and Mobile Deployment Management Tools preferred.

Qualifications

• A minimum of an Associate degree in a relevant field is required.
• A Bachelor’s degree in a relevant field is preferred.

Skills

• Knowledge of frequently used concepts, practices and procedures for installing, upgrading, troubleshooting, repairing computer hardware, Windows and OSX operating systems, email systems, Office 365 applications, Audiovisual equipment, conferencing software, academic applications, software configuration, network components, telephone, UPS, multi-media equipment, Active Directory services, Group Policy Manager, Microsoft Configuration Manager (formerly known as SCCM), PowerShell and Batch scripting, and software packaging.

Benefits

Not specified.

Pay

$44,907 - $53,327 (Salary commensurate with education and experience)

Schedule

Monday – Friday/Weekends/Varies Hours Per Week 40