Senior IT Technology Specialist

About the role

Join our IOPS IT team and contribute to high-quality service delivery and IT/OT solutions across our industrial sites. Serve as a Subject Matter Expert in IT/OT risk management, security, and operational excellence.

Responsibilities

• Develop and implement strategies to identify, assess, and mitigate risks within IT and OT operations, ensuring alignment with organizational goals, compliance standards, and regulatory requirements.
• Advise management and business owners on critical issues, monitor endpoint security posture, respond to incidents, and coordinate remediation efforts.
• Contribute to Enterprise Cyber Resiliency projects, enhancing the organization's ability to withstand, detect, respond to, and recover from cybersecurity incidents.
• Provide oversight and guidance for major incidents, ensuring coordination of resolving parties, effective stakeholder communication, and thorough post-incident review.
• Partner with service providers and third-party teams to ensure quality of service, highest levels of availability and efficiency, and adherence to agreed SLAs.
• Support audits and compliance reviews with detailed documentation and insights into IT/OT risk management practices; monitor emerging risks and recommend proactive measures to safeguard systems.
• Train and guide team members on risk management protocols, fostering a culture of risk awareness and continuous improvement across IT operations.

Requirements

• Deep experience with ITIL disciplines and service management in large-scale, diverse environments including incident management and escalation procedures.
• Experience with operating systems including Microsoft Windows and Linux, and virtualization platforms such as VMware.
• Experience with monitoring and security tools such as Splunk, Claroty, and next-generation OT tools preferred.
• Proven problem determination and root cause analysis skills; excellent customer-facing, negotiation, and influencing skills with the ability to work effectively with global teams and third-party service providers.

Qualifications

• BS/BA in Information Technology or a related field.
• Senior: 5 years of experience delivering IT/OT services.
• Principal: 8 years of experience delivering IT/OT services.
• Strong GxP experience and experience in highly regulated environments required.

Skills

• Experience with ITIL disciplines and service management in large-scale, diverse environments including incident management and escalation procedures.
• Experience with operating systems including Microsoft Windows and Linux, and virtualization platforms such as VMware.
• Experience with monitoring and security tools such as Splunk, Claroty, and next-generation OT tools preferred.
• Proven problem determination and root cause analysis skills; excellent customer-facing, negotiation, and influencing skills with the ability to work effectively with global teams and third-party service providers.

Benefits

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits.

Pay

$77,600.00 - $148,400.00 annually

Schedule

Monday - Friday 8am - 4:30pm