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Senior Solutions Engineer, Major Accounts | Public Safety - Northeast

Skydio · United States · 2 wk ago
RemoteRemoteInformation Technology$180k–$225k/yrFull-time

About the role

Skydio is looking for a seasoned Solutions Engineer based in the Northeast to join our team of Solutions Engineers tasked with covering some of the largest public safety agencies in the United States. In this capacity, you will be responsible for demonstrating Skydio’s true end to end solutions for public safety operations across a regional territory of State and local government agencies including law enforcement, fire and rescue service, emergency management, and public works. In addition to direct experience with Public Safety sUAS operations, a successful candidate for this role will love to travel, have drone-as-first-responders (DFR) operations experience, and be detail oriented; able to conduct thorough discovery as well as capture customer feedback used to guide product development, and work cross functionally to prepare Customer Success Plans. Exceptional candidates will also have extensive product knowledge on commonly used Computer Aided Dispatch (CAD) products, situational awareness/real-time information software systems, evidence management systems, Video Management Systems (VMS), as well as a working knowledge of API integrations.

Responsibilities

  • Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team.
  • Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
  • Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
  • Gather and analyze customer feedback to inform product improvements and enhancements.
  • Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Requirements

  • If you are based in New Jersey, New York, Pennsylvania, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont
  • Strong understanding of drone technology, public safety sUAS operations, and regulatory compliance.
  • Excellent problem-solving skills and ability to think critically in high-pressure situations.
  • Exceptional communication skills, both written and verbal, with the ability to build relationships with clients.
  • Ability to travel 50-75% of the time.
  • Ability to lift 60 lbs unaided
  • FAA Part 107 Certificate

Qualifications

  • Extensive product knowledge on commonly used Computer Aided Dispatch (CAD) products, situational awareness/real-time information software systems, evidence management systems, Video Management Systems (VMS), as well as a working knowledge of API integrations.

Skills

  • Strong understanding of drone technology, public safety sUAS operations, and regulatory compliance.
  • Excellent problem-solving skills and ability to think critically in high-pressure situations.
  • Exceptional communication skills, both written and verbal, with the ability to build relationships with clients.
  • Ability to travel 50-75% of the time.
  • Ability to lift 60 lbs unaided
  • FAA Part 107 Certificate

Benefits

  • Competitive base salary
  • Equity in the form of stock options
  • Comprehensive benefits package
  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan

Pay

  • The on-target-earnings (OTE) range for this position is $180,000 - $225,000*

Schedule

  • Remote work
  • Expected travel requirement of 50-75%

Company Information

  • Diversity and inclusion are fundamental to Skydio’s culture and values.
  • We are committed to creating a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
  • We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Equal Opportunity Employer

  • We believe in equal opportunity for all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local anti-discrimination laws.

Contact Information

  • To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.

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