Senior Solutions Engineer, Enterprise - Central & West
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We can hire people in any country where we have a legal entity.
About the role
Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business. In this role, you’ll be a product expert in the sales cycle, solving our enterprise customers’ hardest business problems with our products and solutions, and helping close enterprise deals.
Responsibilities
- Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
- Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms, and solutions that will get them where they want to be
- Probe for and identify additional opportunities for cross-product/solution expansion
- Investigate, discover, and assess client pain points
- Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
- Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
- Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
- Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
- Understand, track, and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
- Continuously learn, develop, and refine your pre-sales and product, solution, and platform offering knowledge and sales processes as Atlassian products progress
Requirements
- 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done
- Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
- Equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
- Passion for continuous learning and growth, open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful
- Customer-centric mindset, with a proven track record in building executive relationships with customers and rallying internal teams to collaborate across the company to meet customer needs
Pay
Atlassian has three geographic pay zones in the United States. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: $168,300 - $219,725
- Zone B: $151,200 - $197,493
- Zone C: $139,500 - $182,132
This role may also be eligible for benefits, bonuses, commissions, and equity. Please confirm the zone for your specific location with your recruiter.
Benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Our offerings include:
- Health and wellbeing resources
- Paid volunteer days