Senior Solutions Engineer, East (Federal)

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day.

About the role

Our Solutions Engineers are our technical experts on our sales team and are focused on demonstrating how our products can meet all of our customer’s needs. The candidate will possess a drive to join a world class leader in innovation and best practices that is leading its category. Our team provides detailed technical guidance and sets up customers for success early on.

We’re looking for experienced, enthusiastic, and hands-on engineers who can rapidly learn Keyfactor’s value proposition and translate it to use cases across many market verticals such as Medical Services, Manufacturing, and Financial Services as well as the Fortune 2000. Working alongside the Integration Engineers and Sales Directors, you’ll work in our ‘One Team’ culture to design solutions and align our capabilities based on our prospect's needs.

Applicants must be legally authorized to work in the United States.

Responsibilities

• Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives.
• Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust.
• Provide advanced technical guidance and expertise to both internal teams and clients, serving as a subject matter expert in the field.
• Contribute to strategic sales initiatives by leveraging deep product knowledge and understanding of customer needs to support the development of effective sales strategies.
• Collaborate cross-functionally with product management, engineering, and other teams to ensure alignment between customer requirements and product capabilities.
• Stay updated on industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation.
• Act as a trusted advisor to clients, building strong relationships based on technical expertise, reliability, and a commitment to delivering value-added solutions.
• Mentor and coach junior team members, sharing knowledge and best practices to help them develop their technical skills and advance in their careers.
• Participate in product testing and feedback to provide meaningful, actionable feedback to improve product quality and user experience.

Requirements

• Bachelor's degree or equivalent experience.
• Extensive experience in leading technical discussions and solution development for key accounts.
• Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members.
• Strategic thinking to contribute to the development of sales strategies and initiatives.
• Mentorship skills to support the growth and development of junior team members.
• Adaptability to handle evolving market dynamics and customer needs.
• Ability to independently drive large customer meetings (onsite and virtual) to develop and document a recommended architecture and deployment roadmap.
• Familiarity with enterprise software, identity, and security solutions as well as networking fundamentals like Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP.
• Security certifications (CISSP etc.) a plus.
• Experience with cloud-based environments such as Azure, AWS and/or Google Cloud.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Schedule

Travel Expectations: Up to 25%

Core Values

• Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
• Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
• Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
• We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
• United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
• Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.