Senior Solution Engineer – ServiceNow & SharePoint Developer

Job Description

The Senior Solution Engineer - ServiceNow & SharePoint Developer serves as the program's primary platform engineer across ServiceNow and SharePoint Online environments. This role is responsible for maximizing out-of-the-box capabilities, delivering secure and scalable configurations, leading modernization efforts, and supporting cross-platform integration within a lean, multi-skilled Shared Services team. This position plays a critical role in driving enterprise platform governance, supporting Agile delivery, and ensuring solutions align with GA's modernization priorities and technical backlog.

Key Responsibilities

• Serve as the primary ServiceNow developer, executing configuration, scripting, and platform enhancements.
• Maximize ServiceNow Out-of-the-Box (OOTB) functionality and conduct Fit/Gap analyses prior to custom development.
• Implement required patches, upgrades, and version updates to maintain platform compliance, security, and stability.
• Support development of ServiceNow health, utilization, and PMO reporting products.
• Troubleshoot issues and coordinate with PMO governance to align work with approved backlog priorities.
• Ensure all ServiceNow solutions adhere to GA's enterprise governance and security standards.
• Serve as the primary SharePoint Online (SPFx) developer, delivering modern pages, site templates, custom webparts, and UX improvements.
• Support migration of legacy SharePoint Classic environments into Modern Communication and Hub Sites.
• Develop and maintain SPFx components, site branding, and scalable information architecture.
• Conduct quarterly content and permission audits to reduce digital rot and prevent inheritance sprawl.
• Respond to operational SharePoint requests (permissions, lists, content updates) within established timelines.
• Define and implement scalable, role-based permission models to ensure secure and maintainable access controls.
• Collaborate with ServiceNow, SharePoint, Integration, and Power Platform engineers to deliver cohesive enterprise solutions.
• Provide cross-training and surge support for Power Automate workflows and Power Apps development as needed.
• Lead stakeholder requirements sessions to translate business needs into modern, maintainable platform solutions.
• Support Agile delivery by refining stories, estimating effort, and delivering incremental solutions within sprints.
• Align all work to PMO governance processes and the unified Technical Backlog of approved sprint priorities.

Required Qualifications

• Experience configuring and developing in ServiceNow environments.
• Experience developing in SharePoint Online, including SPFx and modern site architecture.
• Ability to assess requirements and distinguish between OOTB capabilities and custom development needs.
• Familiarity with scripting (e.g., JavaScript) in ServiceNow and SPFx environments.
• Experience managing SharePoint permissions, content governance, and modern page development.
• Ability to support troubleshooting, testing, and iterative enhancements.
• Strong written and verbal communication skills.
• Bachelor's degree and 8+ years of relevant enterprise platform development experience (or equivalent combination of education and experience).

Preferred Qualifications

• Experience developing Power Apps or supporting Power Platform workflows.
• Experience supporting SharePoint migrations (Classic → Modern).
• Familiarity with Power Automate and cross-platform integrations.
• Experience supporting federal agencies or enterprise modernization programs.
• Exposure to Agile delivery environments within governed federal enterprises.