Senior Solution Engineer – ServiceNow Developer

Job Description

The Senior Solution Engineer (ServiceNow Developer) will be the program’s primary ServiceNow expert, responsible for maximizing out-of-the-box capabilities, executing secure and scalable configurations, and supporting cross-platform needs within a lean, multi-skilled Shared Services team.

Key Responsibilities

• Serve as the primary ServiceNow developer, executing configuration, scripting, and platform enhancements.
• Maximize ServiceNow Out-of-the-Box (OOTB) functionality and perform Fit/Gap analyses prior to any custom development.
• Implement required patches, upgrades, and version updates to maintain platform compliance, security and stability.
• Support the creation of ServiceNow health and utilization reports and other PMO reporting products.
• Troubleshoot issues and coordinate with PMO governance to ensure work aligns with approved backlog priorities.
• Cross-train to support Power Automate workflows and SharePoint items during shifting workload demands.
• Collaborate with other engineers (SharePoint, Integration, Power Platform) and the Technical Lead to deliver high-quality solutions across the Shared Services portfolio.
• Ensure all work adheres to GA’s enterprise platform governance and security expectations.

Required

• Experience configuring and developing in ServiceNow.
• Ability to assess requirements and distinguish between OOTB and custom needs.
• Familiarity with scripting (e.g., JavaScript) in ServiceNow environments.
• Ability to support troubleshooting, testing, and iterative enhancements.
• Strong communication and documentation skills.

Preferred

• Experience in Power Automate or Power Platform workflows.
• Experience supporting SharePoint ticket resolution.
• Exposure to federal environments or enterprise modernization programs.