Senior Service Specialist Solution Engineer

About the role

Salesforce is seeking a Specialist Solution Engineer focused on Agentforce Service in the SMB segment. This role requires 5+ years of experience in Solution Engineering, pre-sales, consulting, or a similar customer-facing technical role. Key responsibilities include leading discovery sessions, delivering customized product demonstrations, and driving technical win strategies.

Responsibilities

• Lead the Agentforce Service conversation in SMB deals
• Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes
• Deliver high impact, tailored demos showcasing AI-powered, proactive service experiences
• Own the solution strategy for service, address objections, align stakeholders, and guide deals to close
• Create leverage through reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team
• Enable the broader ecosystem by supporting Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support
• Connect Agentforce Service to the broader platform, positioning service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions

Requirements

• 5 or more years of experience in Solution Engineering, pre-sales, consulting, or a related customer-facing technical role
• Computer Science or related degree
• Strong ability to translate business needs into technical solutions and business value
• Experience delivering customer-facing demos and presentations to both technical and business audiences
• Excellent communication, storytelling, and stakeholder alignment skills
• Ability to operate in a fast-paced, high-volume sales environment
• Curiosity, ownership mindset, and a passion for solving complex problems

Preferred Qualifications

• Experience with customer service, contact center, or customer experience technologies
• Familiarity with AI, automation, and agent-based experiences
• Experience in SMB or high-velocity sales environments
• Experience with Salesforce certifications or equivalent platform experience

Benefits

At Salesforce, we offer a comprehensive benefits package including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $113,330 - $151,550 annually. Specific ranges vary by location, with higher ranges in certain areas like California and New York, and select cities in the Boston, Chicago, Seattle, and Washington DC metropolitan areas.

Schedule

This role is full-time.