Senior Service Specialist Solution Engineer

About the role

Salesforce is seeking a Specialist Solution Engineer focused on Agentforce Service in the SMB segment. This role requires 5+ years of experience in Solution Engineering, pre-sales, consulting, or a similar customer-facing technical role.

Responsibilities

• Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
• Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI-powered, proactive service experiences, connected workflows, and automation.
• Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
• Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
• Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
• Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
• Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.

Requirements

• Required Qualifications:
  • 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role.
  • Computer Science or Related Degree.
  • Strong ability to translate business needs into technical solutions and business value.
  • Experience delivering customer facing demos and presentations to both technical and business audiences.
  • Excellent communication, storytelling, and stakeholder alignment skills.
  • Ability to operate in a fast paced, high volume sales environment.
  • Curiosity, ownership mindset, and a passion for solving complex problems.
• Preferred Qualifications:
  • Experience with customer service, contact center, or customer experience technologies.
  • Familiarity with AI, automation, and agent based experiences.
  • Experience in SMB or high velocity sales environments.
  • Salesforce certifications or equivalent platform experience.

Qualifications

• Technical expertise in AI, automation, and agent-based experiences.
• Strong understanding of CRM systems and customer service processes.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.
• Passion for using technology to solve complex business problems.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and presentation skills.
• Ability to work in a fast-paced, high-volume sales environment.
• Knowledge of AI, automation, and agent-based technologies.
• Experience with CRM systems and customer service processes.

Benefits

At Salesforce, we offer a comprehensive benefits package including:

• Time off programs
• Medical, dental, and vision insurance
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more information about specific benefits, visit this link.

Pay

The typical base salary range for this position is $113,330 - $151,550 annually. Specific ranges may vary by location.

Schedule

This role is full-time and requires a strong commitment to the responsibilities outlined above.