Senior Solution Engineer for NVIDIA Experience, Compute Software

About the role

The NVIDIA Experience (NVEX) Solutions Engineering team is seeking a skilled software engineer to provide direct support to NVIDIA Enterprise customers. This role involves applying AI to triage customer issues, identifying solutions, and ensuring customer satisfaction.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, gathering logs, reproducing issues, and providing triage information.
• Apply AI to create and update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to enhance the knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and guidelines.
• Use agentic AI skills to solve customer issues and develop software.
• Occasionally work on weekends and holidays to support customers.

Requirements

• A minimum of a Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• At least 10 years of software engineering experience.
• Expertise in AI/ML.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and maintain composure in challenging situations.
• Excellent follow-up and organizational skills, with a passion for problem-solving.

Qualifications

• Software engineering experience.
• Customer support experience.
• Technical expertise in NVIDIA AI Enterprise, Omniverse, and vGPU.
• Experience with parallel programming or GPU acceleration (e.g., CUDA).

Benefits

As an NVIDIA employee, you will enjoy highly competitive salaries, a comprehensive benefits package, and eligibility for equity. Applications are accepted until July 18, 2026. NVIDIA is an equal opportunity employer committed to fostering an inclusive work environment.