Senior Solution Engineer for NVIDIA Experience, Compute Software

About the role

The NVIDIA Experience (NVEX) Solutions Engineering team is seeking a skilled software engineer to provide direct support to NVIDIA Enterprise customers. This role involves applying AI to triage and resolve customer issues, working with engineering teams to develop solutions, and enhancing support tools.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and associated guidelines.
• Apply agentic AI skills to solving customer issues and software development.
• Occasional work on weekends and holidays to support customers.

Requirements

• A minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 10 years of software engineering experience.
• AI/ML expertise.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
• Excellent follow-up and organizational skills, with a passion or love for solving problems.

Qualifications

• Software engineering experience.
• Customer support experience.
• Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU.
• Experience with parallel programming or GPU acceleration (e.g., CUDA).

Benefits

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family here. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $168,000 - $270,250 for Level 4, and $200,000 - $322,000 for Level 5. You will also be eligible for equity and benefits.

Pay

Base salary range: $168,000 - $270,250 for Level 4, and $200,000 - $322,000 for Level 5.

Schedule

Occasional work on weekends and holidays to support customers.