Senior Software Packaging & Endpoint Management Administrator

About the role

nLogic is seeking a Senior Software Packaging & Endpoint Management Administrator to support work within an Independent Verification and Validation, or IV&V, environment. This senior-level position will support enterprise software packaging and deployment, endpoint management, infrastructure administration, workflow automation, cybersecurity compliance, and technical reporting. In this role, you will provide expert-level support for more than 100 software applications deployed across physical workstations and virtual desktop infrastructure. You will also administer Quest KACE SMA and HCL BigFix environments, support SharePoint and Power Automate solutions, address software integration and compatibility issues, and provide technical direction to other developers and administrators.

Responsibilities

Software Packaging and Deployment

• Support and maintain more than 100 software applications deployed to IV&V workstations and virtual desktop infrastructure
• Create, modify, test, and optimize Microsoft Installer packages and transforms from vendor-provided installers and legacy installations
• Convert executable installers and legacy application setups into clean, silent-install MSI packages using application capture and repackaging tools
• Use Flexera AdminStudio and related tools to edit, validate, and troubleshoot MSI databases
• Identify and resolve Internal Consistency Evaluator errors, installation failures, application conflicts, and registry issues
• Develop custom installation actions and configuration scripts using PowerShell and VBScript
• Test application packages on clean virtual machines before enterprise deployment
• Troubleshoot production problems involving software applications, installation packages, and endpoint configurations
• Research, test, build, and coordinate the integration or conversion of software products based on customer requirements
• Design and develop major enhancements to existing software deployment solutions
• Address systems-integration, compatibility, and multiplatform issues
• Develop and maintain technical documentation and software user manuals

Quest KACE SMA Administration

• Oversee the daily operation, maintenance, and updating of physical and virtual Quest KACE Systems Management Appliance environments
• Manage the deployment, configuration, troubleshooting, and lifecycle of the KACE Agent across network-connected devices
• Package, test, and remotely deploy applications and scripts using KScripts, PowerShell, VBScript, Bash, and Shell scripting
• Design verification and remediation logic that automatically identifies and resolves endpoint compliance issues
• Implement discovery scans to inventory hardware, network peripherals, and installed software
• Use software catalog capabilities to monitor application usage, reconcile licensing information, and support compliance audits
• Build and maintain Smart Labels using advanced filters and LDAP queries to target user groups, offices, device types, and other endpoint populations
• Create custom SQL and wizard-generated reports covering hardware lifecycle, patch status, software inventory, and compliance metrics
• Configure and maintain KACE Service Desk workflows, queues, and knowledge-base content

HCL BigFix Administration

• Maintain the BigFix architecture, including core servers, relays, agents, and supporting database components
• Monitor system health and optimize relay hierarchies to support efficient bandwidth utilization
• Troubleshoot BigFix agent connectivity and resolve software-deployment failures
• Develop, test, and maintain Fixlets and tasks for custom application deployments
• Write custom Relevance queries for endpoint targeting, filtering, and compliance analysis
• Create BigFix Action Scripts that support automation and system configuration
• Manage third-party application updates to reduce security vulnerabilities
• Generate compliance reports for leadership and audit stakeholders
• Provide basic Microsoft SQL Server administration support associated with the BigFix environment

SharePoint and Workflow Automation

• Manage the IT Services SharePoint site, including document libraries, lists, metadata, and item-level permissions
• Create, maintain, and troubleshoot Microsoft Power Automate workflows supporting internal IT processes
• Integrate SharePoint and Power Automate with Power Apps and external REST APIs
• Monitor workflow run histories and resolve integration, authentication, and processing errors
• Support the development and maintenance of web-based applications and related services

Cybersecurity Compliance and Reporting

• Monitor NASA Security Operations Center Mitigation Action Requirement announcements
• Implement required vulnerability mitigations in accordance with agency direction
• Perform daily system, software, and patch-compliance checks
• Verify that IV&V systems receive applicable critical security updates
• Support software inventory, license reconciliation, vulnerability management, and compliance-reporting activities
• Participate in biweekly CSET BigFix meetings to remain informed of upcoming technical and operational changes
• Maintain a disciplined change-management approach for application packaging, deployment, patching, and workflow updates

Technical Leadership

• Consult with project teams and end users to identify and document application requirements
• Perform feasibility analyses for potential future software and infrastructure projects
• Assist with the evaluation