Senior Endpoint Management Administrator

Responsibilities

• Support the daily operations, administration, and maintenance of enterprise endpoint management platforms including Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, and Adaptiva.
• Support the transition of endpoint management capabilities from MECM to Intune where appropriate, while maintaining operational stability of existing MECM infrastructure.
• Support Hybrid endpoint management environments including MECM and Intune co-management, ensuring consistent policy enforcement, application deployment, and patch compliance across the enterprise.
• Administer and troubleshoot enterprise operations including: Software deployment and application lifecycle management, Patch management and vulnerability remediation, Device configuration and compliance enforcement, Endpoint client health monitoring and remediation.
• Develop, maintain and optimize PowerShell automation to support endpoint configuration, application deployment reporting, and operational troubleshooting.
• Provide advanced troubleshooting support for endpoint management issues including: MECM client health issues, Application deployment failures, Patch compliance issues, Endpoint policy conflicts between MECM and Intune.
• Support enterprise software packaging and deployment processes including the creation, testing, and maintenance of application deployment packages for COTS and custom software.
• Support enterprise endpoint monitoring and asset management platforms including Tanium and Axonius to improve visibility, security posture, and operational awareness.
• Ensure compliance with enterprise patching and configuration standards across a large-scale environment supporting 40,000+ managed devices.
• Generate operational reports and dashboards detailing: Patch compliance status, Deployment success metrics, Endpoint health and operational performance.
• Participate in customer meetings related to security vulnerabilities, patch compliance, and endpoint operational performance.
• Lead technical discussions and provide operational recommendations to improve endpoint management processes and automation.
• Contribute to the continuous improvement and modernization of endpoint management processes and tooling.
• Manage and triage ServiceNow ticket queues, perform trend analysis and root cause investigations, and document resolution activities.
• Communicate effectively with customers, stakeholders, and technical teams to ensure operational issues are resolved efficiently.
• Provide weekly operational status reports and updates to program leadership.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related field or equivalent experience.
• 10 years of experience in IT support or related field.
• 3+ years administering enterprise endpoint management platforms (MECM, Intune, or similar).
• Experience supporting Microsoft Intune or modern endpoint management platforms.
• Experience creating deployment packages for COTS and custom applications in an enterprise environment (30,000+ users).
• Experience administrating Microsoft Windows server environments.
• Deep knowledge of Microsoft Windows enterprise desktop operating systems (Windows 10/11) and Windows Server environments.