Senior Software Engineer I (Automation)

About the role

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The Automation team builds human-to-system and system-to-system automations that reduce manual effort and friction across the business. We combine cloud-native services, agentic AI, and workflow orchestration to enable employees to interact with enterprise systems through intelligent, secure, and auditable automation.

This full-time position reports to the Sr. Director, Development and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

Responsibilities

• Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason through multi-step business problems.
• Standardize Context via MCP: Drive the implementation of the Model Context Protocol (MCP) across the org to unify how AI interacts with Smartsheet, CRM, and ERP data.
• Design Human-in-the-Loop: Own the end-to-end design of high-stakes automations where UiPath Action Center acts as the safety gate for AI-driven decisions.
• Optimize RAG Performance: Manage vector database indexing and retrieval strategies (e.g., chunking, embedding) to eliminate hallucinations in enterprise search.
• Collaborate Across Teams: Partner with the Integration & Application Engineering Teams to consume the REST APIs they build, transforming them into user-facing AI tools.
• Take part in and lead code reviews and architectural discussions, acting as a technical gatekeeper for code quality and system integrity.
• Forge a strong partnership with Product Management and business stakeholders to translate high-level business goals into technical roadmaps.
• Mentor & Elevate: Mentor junior/mid-level engineers on AI prompt engineering, MCP server development, and UiPath best practices.
• Participate in a production support weekly rotation, taking ownership of complex issue resolution and driving root-cause analysis to improve system resiliency.
• Drive Agile/Scrum processes, helping to refine team velocity and ensuring the consistent delivery of high-impact features.

Requirements

• 5+ years of experience building highly scalable applications or enterprise-grade integration services.
• Advanced AWS Expertise: Step Functions, EventBridge, and SQS/SNS for orchestrating complex, asynchronous logic.
• 5+ years of programming experience with modern languages such as JavaScript (Node.js), TypeScript, or Python.
• AI Native: 1+ years of experience building AI features using Generative AI or Agentic workflows with a measurable business impact.
• MCP & Protocol Mastery: Deep knowledge of MCP, REST APIs, and modern authentication (OAuth) for secure data retrieval.
• UiPath Expertise: Expertise in UiPath Integration Service and Action Center to bridge the gap between AI and human reviewers.
• Expertise in observability platforms (e.g., Datadog, CloudWatch) to proactively manage system health and lead troubleshooting and conducting root cause analysis for production-grade environments.
• Work autonomously leading development aspects within large projects, breaking tasks into accurate work breakdown plans and providing regular feedback to the product managers / project team.
• A degree in Computer Science, Engineering, or a related field, or equivalent practical industry experience.
• Legally eligible to work in the U.S. on an ongoing basis.

Benefits

• Employer subsidized medical, vision, and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).

Pay

US Base Salary Pay Range: $145,000 - $193,750 USD. In addition, this role will be eligible for a market competitive incentive opportunity.