Senior Software Engineer, Care Experience
Achieve Impact
Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling.
Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels.
Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions.
Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions.
Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs.
Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.
Technical Skills
- Experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
- Experience designing and operating APIs and services that support customer-facing or internal tools.
- Proficient with AI tooling such as Cursor, Claude, and MCP servers.
Experience
- Proven ability to own complex features or projects end-to-end, from design through production and iteration.
- Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence.
Collaboration
- Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners.
Company Culture
Achieve Impact
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
AI in Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Diversity, Equity, and Inclusion
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
Equal Opportunity Employer
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.