Senior Social Services Coordinator - Baltimore City Health Department

Job Summary

A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

Minimum Qualifications

• Education: A bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.
• Experience: Have three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.
• Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Knowledge of the functions, resources and services of public and private community, social service and health agencies.
• Knowledge of individual, age and other specific group and community needs and available resources.
• Knowledge of social, public health, medical, rehabilitation and educational resources.
• Knowledge of interviewing and investigational techniques.
• Skill in maintaining confidential, accurate and detailed client case information and records.
• Skill in conducting and processing multiple case assignments simultaneously.
• Skill in motivating others to follow a designated regimen or course of action and to effect behavior modifications.
• Skill in reviewing and analyzing client records and evaluating the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
• Skill in coordinating responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
• Skill in collecting, reviewing and analyzing client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
• Ability to provide work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to operate and utilize standard business pc equipment and software programs.
• Ability to train others in work processes and procedures.

Additional Information

• Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint.
• Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.
• Eligibility: Qualified candidates will be considered for vacancies as they arise, for a period of at least six months.
• Training and Experience: The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
• Educational Accreditation: Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency.
• Selection Process: All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination.
• Examination Process: Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment.
• Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Application Deadline

Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.

Recruiter Contact Information

Your Recruiter: Jewel Glenn
Jewel.Glenn@baltimorecity.gov

Equal Employment Opportunity

The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.