Senior Site Manager, Clinical Engineering

About the Company

At Trimedx, all associates share a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer through collaboration and support. Associates look forward to coming to work each day, knowing every individual matters and makes a difference. It is truly a culture like no other.

About the Role

The Senior Site Manager Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, develops associates, and provides a communication channel between hospital executives and TRIMEDX. The Senior Site Manager also directs Joint Commission inspections and ensures TRIMEDX services comply with regulatory standards. This role is located onsite in Albuquerque, New Mexico.

Responsibilities

• Leadership:
  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
  • Motivate others through praise, recognition, and rewards.
  • Manage personnel by staffing and scheduling technicians to assure the best service possible.
  • Coach and mentor technicians, site managers, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellence.
  • Influence change through recommendations, guiding other professionals based on credibility and technical knowledge.
• Operations Management:
  • Manage Service Operations functions, such as service contracts and resources.
  • Review demand labor, demand parts, labor, contracts, and parts.
  • Manage the work order approval process.
  • Oversee site KPIs (PMs, WOTs, Alerts, and Regulatory).
  • Deliver Quarterly Value Reviews and/or system-level reports or meetings.
  • Administer MEMP to key performance measures.
  • Answer questions and meet with others to discern the root cause of technological/process problems.
  • Manage inventory of shop supplies and database stockroom for accuracy, including an annual inventory.
  • Develop service strategies while looking for continuous improvement initiatives.
  • Provide metrics to the TRIMEDX Central Office and work to meet these requirements.
  • Manage Joint Commission inspections, prioritize open work orders, and ensure performance assurance inspections are documented.
  • Provide timely feedback on projects and other requests as assigned.
  • Set local strategy to achieve goals within set parameters, policies, or management guidelines.
  • Champion and lead continuous improvement initiatives.
  • Evaluate site-wide metrics, identify root causes, and build corrective actions to meet standards.
  • Identify variances to the norm and make decisions about corrective actions.
• Account Management & Development:
  • Build relationships across a diverse and complex customer base.
  • Collaborate with customers and vendors to develop win-win solutions.
  • Identify and pursue opportunities for business growth.
  • Manage financial performance.
  • Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level).
  • Ensure regular interaction with external customers.
  • Promote opportunities for scope of service expansions.
  • Be accountable for long-term technical strategic scope of service expansion.
  • Engage with the client locally and understand growth opportunities.
  • Provide information and insight into operational leadership, client services, and key internal stakeholders.
• General:
  • May oversee one site or multiple sites generating between $10M to $25M in revenue.
  • Focus on narrow financial and operational business targets, primarily tactical with some strategic elements.
  • Manage hospital system level (ministry) and standalone sites.
  • May have additional time and material (T&M) sites and/or small profit and loss (P&L) sites affiliated with assigned customers or in close geographic proximity.
  • Financial management and profit and loss (P&L) responsibility.
  • Provide clear direction to ensure collective achievement of goals and objectives.
  • Create an environment of respect, collaboration, and open communication.
• Associate Development:
  • Identify and support development needs of direct reports and team members, connecting them to resources internally and externally.
  • Foster a culture of continuous improvement.
• Associate Engagement:
  • Create high levels of employee engagement by understanding organizational and personal drivers.
  • Develop action plans that deliver increased engagement.
• Performance Management:
  • Set clear goals and expectations for teams, monitor and enable performance.
  • Intervene with appropriate action when performance gaps occur and provide timely, honest feedback.
  • Ensure associates complete assigned actions by required deadlines.
• Travel may be required based on customer or business needs.
• All other duties as assigned.

Requirements

• Minimum 7 years’ experience managing in a clinical engineering or equivalent environment with proven business acumen and ability to develop others.
• Minimum 3 years of people leadership experience.
• Experience requirements may be waived for successful graduates of the TRIMEDX Clinical Engineering Leadership Program, though the preferred path for program graduates is to gain experience as a Site Manager first.
• Ability to manage day-to-day and long-term site operations.
• Ability to lead, motivate, and develop others.
• Ability to perform financial analysis and calculate budgets, revenue, and costs.
• Knowledge of Microsoft Office applications.
• Strong written, verbal, and presentational communication skills.
• Ability to build relationships across a diverse customer base.
• Strategic thinking and management skills.
• Ability to provide mentoring to Site Managers, Supervisors, and Senior Technicians.
• Preferred path includes prior experience as a Site Manager.
• Process management skills, including identifying variances to the norm and making decisions about immediate corrective action.

Qualifications

• Bachelor's degree in electronics, engineering, or a technological field, or equivalent experience.
• Technical certification such as A+, CBET, CRES, CLES, or CCE preferred.