Senior Site Manager

About the role

Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback.

Responsibilities

• Manages daily operations of a medium-large size site while managing a medium-large team of direct reports
• Prioritizes complex projects while effectively managing multiple and competing priorities
• Fosters an inclusive and high performing team environment in which SLA objectives are met
• Consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools
• Selects and assesses talent, recruits, hires, onboards, retains, trains, develops, and conducts performance management of assigned site personnel and assigned Field Service Representative staff
• Maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices
• Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognition programs
• Identifies and recommends high performers for succession planning
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document
• Supports, leads, and manages team through all phases of Change Management
• Supports, leads, and manages team through all phases of Change Management
• Suggests, develops, and implements process improvements that increase quality or productivity
• Completes Monthly Operations Review, site reports and other paperwork as necessary
• Supports QSMs
• Is responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting

Requirements

• High school or GED is required
• 5 years of work experience in a related field (B2B and/or technical)
• Previous 2 years of managerial work experience strongly preferred
• Previous 5 years Customer facing work experience required
• Demonstrated high level knowledge and understanding of technology
• Off 360 proficient user

Qualifications

• Strategical facilitator of complex issues
• Ability to present to a large-sized group
• Complex-Problem Solving Skills
• Demonstrates managerial courage
• Expert Customer Service skills
• Expert Technical aptitude
• Expert Written and Verbal Communication skill

Knowledge, Skills and Abilities

• Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

Working Conditions, Mental and Physical Demands

A typical office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Work requires some physical effort which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Job Info

• Job Identification : 7512
• Job Category : Service Delivery
• Posting Date : 2026-06-11T13:51:13+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Sacramento, CA, United States
• Salary Range : $68,000 - $70,000
• Driving requirements : Company/Customer Vehicle (or Fleet)
• Sign-on Bonus : No