Senior Site Manager

Key Responsibilities

• Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
• Serve as a working manager by actively supporting daily operations alongside the team.
• Oversee reception, visitor management, conference room readiness, and client-facing services to ensure a seamless, high-touch experience.
• Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
• Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
• Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
• Maintain service level standards and continuously identify opportunities for process improvement.
• Cooky relationships, supplies, and operational resources to support business needs.
• Ensure the office environment reflects the firm's professional standards through attention to detail and exceptional customer service.
• Coach, mentor, and train team members while promoting a collaborative and customer-focused culture.

Qualifications

• 3+ years of leadership experience in Office Services, Hospitality, Workplace Experience, Facilities, or a related service environment.
• Previous experience managing office services in a professional services, legal, financial, or corporate environment is preferred.
• Experience overseeing print, mail, shipping, and reception operations is highly preferred.
• Proven ability to lead by example in a hands-on, working manager capacity.
• Exceptional customer service and hospitality mindset with strong interpersonal skills.
• Excellent organizational, communication, and problem-solving abilities.
• Able to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with office services technologies and vendor management.