Senior Site Manager

About the role

Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback.

Responsibilities

• Manages daily operations of a medium-large size site while managing a medium-large team of direct reports
• Prioritizes complex projects while effectively managing multiple and competing priorities
• Fosters an inclusive and high performing team environment in which SLA objectives are met
• Expert knowledge of Ricoh's products and offerings
• Consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools
• Selects and assesses talent, recruits, hires, onboards, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognition programs
• Identifies and recommends high performers for succession planning
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices
• Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent
• Identifies training and performance planning targets through the development of assigned staff through Individual Development Plan Management, along with succession planning, and mentorship
• Supports QSMs. Is responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting
• Completes Monthly Operations Review, site reports and other paperwork as necessary
• Performs other duties as assigned

Requirements

• High school or GED is required
• 5 years of work experience in a related field (B2B and/or technical)
• Previous 2 years of managerial work experience strongly preferred
• Previous 5 years Customer facing work experience required
• Demonstrated high level knowledge and understanding of technology
• Off 360 proficient user

Qualifications

• Strategical facilitator of complex issues
• Ability to present to a large-sized group
• Complex-Problem Solving Skills
• Strategic facilitator of complex issues
• Expert Customer Service skills
• Expert Technical aptitude
• Expert Written and Verbal Communication skill

Skills and Abilities

• Strategical facilitator of complex issues
• Ability to present to a large-sized group
• Complex-Problem Solving Skills
• Strategic facilitator of complex issues
• Expert Customer Service skills
• Expert Technical aptitude
• Expert Written and Verbal Communication skill

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually

Pay

$30.00 - $34.00 per hour

Schedule

Full time

Locations

Springfield, MA, United States