Senior Site Manager
About the role
Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback.
Responsibilities
- Manages daily operations of a medium-large size site while managing a medium-large team of direct reports
- Prioritizes complex projects while effectively managing multiple and competing priorities
- Fosters an inclusive and high performing team environment in which SLA objectives are met
- Consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses
- Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools
- Staffs and performs performance management of assigned site personnel and assigned Field Service Representative staff
- Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document
- Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices
- Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent
- Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognition programs
- Identifies and recommends high performers for succession planning
- Develops and manages Individual Development Plans for assigned staff, along with succession planning, and mentorship
- Supports business retention, customer service, high performing team, and profitable growth
- Able to support, lead and manage team through all phases of Change Management
- Identifies gaps/scope creep in service delivery and adjusts process documentation to work within the client or Ricoh framework, with support of AOM/ESM or NOM
- Supports QSMs. Creates/conducts site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting
Requirements
- High school or GED is required
- 5 years of work experience in a related field (B2B and/or technical)
- Previous 2 years of managerial work experience strongly preferred
- Previous 5 years Customer facing work experience required
- Demonstrated high level knowledge and understanding of technology
- Off 360 proficient user
Qualifications
- Strategical facilitator of complex issues
- Ability to present to a large-sized group
- Complex-Problem Solving Skills
- Strategic Facilitation of Complex Issues
- Expert Customer Service skills
- Expert Technical aptitude
- Expert Written and Verbal Communication skill
Knowledge, Skills and Abilities
- Strategical facilitator of complex issues
- Ability to present to a large-sized group
- Complex-Problem Solving Skills
- Strategic Facilitation of Complex Issues
- Expert Customer Service skills
- Expert Technical aptitude
- Expert Written and Verbal Communication skill
Working Conditions, Mental and Physical Demands
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
About Us
Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
JOB INFO
Job Identification : 7800
Job Category : Service Delivery
Posting Date : 2026-07-14T13:16:34+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Pittsburgh, PA, United States
Salary Range : $65,000-$75,000
Driving requirements : Non-driver