Senior Site Manager

Job Duties and Responsibilities

• Manages daily operations of a medium to large size site while overseeing a medium to large team of direct reports.
• Prioritizes complex projects and manages multiple and competing priorities.
• Fosters an inclusive and high-performing team environment where SLA objectives are met.
• Displays expert knowledge of Ricoh’s products and offerings, consulting and providing insights into strategic and tactical issues.
• Improves operational quality by implementing and managing RICOH Service Excellence tools.
• Selects, assesses, recruits, hires, onboards, trains, retains, and develops staff, including Field Service Representatives.
• Maintains a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
• Ensures proper staffing and compliance with audit and deadline standards.
• Supports and leads the team through all phases of change management.
• Identifies and recommends high performers for succession planning, and motivates employees.
• Completes monthly operations reviews, site reports, and other paperwork as necessary.
• Supports Quality System Managers (QSMs) in creating and conducting site required reporting, customer presentations, and business reviews.

Qualifications

• Typical Requirements: High school or GED, 5+ years of work experience in a related field (B2B and/or technical), previous 2 years of managerial work experience, previous 5 years of customer-facing work experience, demonstrated high-level knowledge and understanding of technology, proficiency in Off 360.
• Knowledge, Skills, and Abilities: Strategic facilitation of complex issues, complex problem-solving skills, managerial courage, expert customer service skills, expert technical aptitude, expert written and verbal communication skills, ability to interpret, comprehend, and apply complex material, data, and instruction.

Mental and Physical Demands

• Office environment with adequate lighting and ventilation, normal temperature and noise levels.
• Diversified work assignments requiring long periods of standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs.
• Moderate dexterity required for tasks involving calculator, keyboard, hand tools, eye/hand coordination.