Senior Services Specialist - RSVP & SHIBA

About the role

The Senior Services Specialist – RSVP & SHIBA is responsible for providing direct support of one or more of Catholic Charities Senior Programs, including the Statewide Health Insurance Benefits Advisors program, Retired and Senior Volunteer Program, and/or Project Warm-Up in a designated service area within Central Washington.

Responsibilities

• Deliver quality direct services within one or more Senior Service Program
• Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
• Ensure volunteers accurately complete log for hours of services and mileage
• Maintain confidentiality according to program and professional standards
• Maintain continued quality improvement and excellent ongoing communication to increase service delivery and ensure client needs are met
• Maintain consistent community involvement with community agencies, parishes and other partners
• Develop and maintain good working relationships with local senior services programs and RSVP partner “stations”
• Attend/facilitate volunteer meetings and participate in both volunteer and volunteer coordinator training sessions
• Establish relationships with community organizations that are sources of volunteer referrals
• Collaborate with the Senior Services Lead and other Senior Services staff members for any local presentations at parishes, businesses, senior centers, libraries, or resource fairs to increase public awareness of services available
• Collaborate with Senior Services Lead for volunteer appreciation activities within the local designated service area
• Travel periodically within Central Washington and flex working schedule to accommodate weekend and/or evening events
• Complete documentation and data collection on all services provided
• Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
• Submit personal timesheets, expense requests, and reports in a timely manner
• Monitor volunteer/beneficiary matches to ensure service was provided as requested
• Provide Grant and Data Specialist information on volunteer hours required for tracking
• Participate in supervision and team meetings
• Participate in supervision with the Senior Services Lead
• Participate in Senior Services team meetings
• Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance

Qualifications

• Perform other duties as assigned

Job Requirements

• Physical Requirements: Standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 60% of the time.
• Non-physical Requirements: Education - Bachelors’ Degree in Social Sciences or related field, preferred High School diploma required Experience - 1 years’ experience in community partnership and/or volunteer management, and working with senior and disabled population preferred Experience working on grants and knowledge of Medicare a plus Special Skills - Fluent in Spanish Strong communication and data collection skills Strong organizational and record keeping skills Ability to work independently and as a team member Ability to relate well with volunteers and clients from diverse backgrounds Strong computer skills, data entry, and knowledge of Microsoft Suite Licensure, Registration, Certification - Valid Washington State driver’s license and minimum required liability insurance for WA State Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Wage Range

$24 - $29 hourly, depending on education and experience. This position is funded through June 30th, 2027 and renewed annually based on the availability of funding sources.

Work Schedule

Monday - Friday, 8am to 5pm, available to work after hours for job fairs and recruitment events

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retail 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Retirement
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment