Senior ServiceNow HRSD Architect

System One and its subsidiaries, including Joulé and Mountain Ltd., deliver outsourced services and workforce solutions across North America, helping clients work more efficiently and economically while maintaining quality.

Type: Contract · Remote · 40 hours per week

Responsibilities

• Participate in the full software development life cycle: analysis, design, configuration, testing, training, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions—including Employee Center Pro, HR Case Management, Knowledge Management, and other modules—to meet business requirements and deliver an exceptional employee/user experience.
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.
• Create reports and dashboards to display KPIs, providing insights and metrics related to HR services and processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.
• Perform system testing, debugging, and troubleshooting to ensure stability and reliability of HRSD solutions.
• Document, maintain, and update policies, procedures, and controls for platform operation and the software development lifecycle while promoting agile development.
• Document technical specifications, system configurations, and development activities, ensuring comprehensive knowledge sharing within the team.
• Ensure all custom development aligns with ServiceNow best practices and governance standards.
• Provide technical support and guidance to HR stakeholders and end‑users, addressing inquiries, resolving issues, and delivering training as needed.
• Stay informed about ServiceNow platform updates, new features, and best practices; recommend and implement enhancements to optimize HRSD functionality.

Requirements

• 6+ years of ServiceNow experience with Human Resources case management.
• 4+ years of product development experience in ServiceNow HR Service Delivery (HRSD), with an understanding of out‑of‑the‑box functionality versus customization.
• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Advanced proficiency in ServiceNow development, including scripting (JavaScript and Glide), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Familiarity with integration best practices and integrating ServiceNow with enterprise systems (e.g., Oracle HCM Cloud, Microsoft 365).
• Experience with Agile development methodologies and tools.
• Excellent communication skills for effective interaction with technical and non‑technical stakeholders.
• Experience with ServiceNow AI platform tools and capabilities, including NowAssist and MoveWorks.
• Ability to work independently and collaboratively, with strong problem‑solving skills and attention to detail.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Spending accounts
• Life insurance
• Voluntary benefit plans
• Participation in a 401(k) retirement plan