Senior ServiceNow Developer (VA ESOM)

Responsibilities

• Provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas.
• Collaborate with Solution and Technical Architects to implement approved designs, standards, and platform strategies.
• Architect scalable, reusable components using scoped application development and platform best practices.
• Define and enforce coding standards, update set governance, and deployment processes including CI/CD pipelines via ServiceNow DevOps or external tooling.
• Lead ITOM initiatives including Discovery (agentless and agent-based), Service Mapping, Event Management, and CMDB health and governance.
• Oversee enterprise integrations using Integration Hub, REST/SOAP APIs, MID Servers, and third-party connectors.
• Drive platform operations activities including instance health monitoring, cloning strategy, and patch and upgrade planning.
• Collaborate with architects and product owners to translate business strategy into platform roadmap items.
• Mentor junior developers through code reviews, pair programming, and technical guidance.
• Provide technical leadership within Agile delivery: contribute to sprint planning, drive backlog refinement from a platform perspective, and lead technical demos.
• Serve as an escalation point for complex platform issues and coordinate resolution across delivery teams.

Qualifications

• Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 16+ years of experience.
• 8+ years of hands-on ServiceNow development and platform experience.
• Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, and ServiceNow scripting (server-side and client-side).
• Proven delivery experience across ITSM, CSM, and ITOM modules.
• Experience with ServiceNow platform administration and operations including upgrades, cloning, and instance strategy.
• Proficiency with Integration Hub, MID Server architecture, and enterprise integration patterns.
• Experience with scoped application development and cross-scope interactions.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or equivalent.
• Experience with ServiceNow DevOps, Automated Test Framework (ATF), and CI/CD pipelines.
• Familiarity with CMDB governance frameworks and the Common Service Data Model (CSDM).
• Prior experience supporting federal or VA enterprise ServiceNow environments.

Pay

The salary for this position is between $150,000 - $170,000 annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This position can be performed remotely within the United States and will support Eastern Time working hours.