Senior ServiceNow Developer

About the role

The Digital Modernization Sector has an opening in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS). Our program is focused on the delivery of end-user centric IT technology solutions to our customer CMS, where we are challenged to provide ongoing innovative and seamless experiences while using CMS systems, applications, and solutions. We foster a positive end-user experience while ensuring protection of the data.

Primary Responsibilities

• Develop custom workflows utilizing modern web technologies.
• Configure out of the box workflows and create/maintain custom workflows.
• Integrate ServiceNow applications with 3rd party partners.
• Rapidly prototype new solutions.
• Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Provide strong development and project on-track and on-task collaboration with engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
• Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development.
• Develop user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services.
• Utilize available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

Basic Qualifications

• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience.
• At least 6 years of experience with the design, development, and support of technology infrastructure.
• ServiceNow Certified Application Developer.
• At least 4 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Experience with JavaScript/GLIDE, HTML5.
• Experience with AngularJS, Bootstrap, jQuery.
• Integration experience (REST, SOAP, JSON/XML).
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience integrating ServiceNow with external systems through SOAP or REST web services.
• Experience using Workflow Editor to configure workflows.
• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
• ITIL v3 Foundations Certification a plus.

Additional Information

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior to being considered. Must be able to obtain and maintain a public trust clearance.

Pay Range: $107,900.00 - $195,050.00

For more information, visit www.Leidos.com.

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