Senior ServiceNow CMDB Administrator

Job Summary

Our client, a leading energy provider, is seeking a Senior ServiceNow Administrator to lead the administration, governance, and continuous improvement of the organization's ServiceNow CMDB.

Core Responsibilities

• Administer, maintain, and optimize the ServiceNow CMDB platform, establishing and enforcing governance standards, policies, and CI lifecycle processes
• Lead and support implementation and adoption of the ServiceNow Common Service Data Model (CSDM), building and maintaining relationships across business applications, application services, technical services, business services, and infrastructure components
• Administer and govern CI Classes using ServiceNow CI Class Manager, configuring and maintaining IRE rules, and supporting ServiceNow Discovery and Service Mapping processes
• Support and optimize ServiceNow Discovery and Service Mapping processes, working with integration teams to onboard new CMDB data sources and validate mappings
• Monitor and improve CMDB Health metrics, developing scorecards and leading data remediation and cleansing initiatives
• Serve as the primary CMDB subject matter expert, partnering with Infrastructure, Cloud, Application, Asset Management, Security, and IT Service Management teams

Required Skills/Experience

• 5+ years of hands-on ServiceNow experience, including 3+ years of dedicated CMDB administration in a large enterprise environment
• Demonstrated experience implementing and supporting the ServiceNow Common Service Data Model (CSDM)
• Strong hands-on experience with CI Class Manager, Identification and Reconciliation Engine (IRE), CMDB Data Model, CI Relationships, CMDB Health, and Data Certification
• Experience developing and enforcing CMDB governance processes and managing CI lifecycle and data quality initiatives
• Experience supporting ServiceNow Discovery implementations and troubleshooting CMDB integrations and reconciliation issues
• Strong understanding of ITIL Configuration Management processes
• Ability to analyze complex service and infrastructure dependencies