Senior ServiceNow Architect

About the role

CGI Federal is seeking a Senior ServiceNow Architect who will assist in the technical solution and development/implementation of ServiceNow in various modules and services. As a ServiceNow Architect, you will deliver expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads.

Responsibilities

• Provide support as a Team Lead and as a ServiceNow Senior Developer
• Analyze customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal
• Lead the development of solution artifacts, such as road maps, optimization of operations, architecture and/or block diagrams with a view outside of User Story requirements
• Provide support in building prototypes and lead technical reviews and discussions of defined requirements
• Provide support and mentor ServiceNow Developers

Required qualifications

• Bachelor's and 7 years of experience, Master's and 5 years of experience or 11+ in lieu of a degree
• 8+ years of experience as ServiceNow developer
• Experience with AWS Cloud Management Platform
• Excellent technical leadership skills and initiative to take on additional responsibilities
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly
• Experience with the US Federal Government
• Must be able to obtain and maintain a Public Trust (contract requirement)
• 8+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
• 5+ years of experience with technical discussions and reviews
• Experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• 5+ years of experience in developing system architecture, design principles, and impacts
• 5+ years of experience supporting IT related data integrity (CMDB, HAM, SAM, etc.)
• 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 5+ years of technical leadership experience driving change/solutions

Desired skills

• Additional ServiceNow CIS certification with preference for the following: Certified System Administrator (baseline), Certified Application Developer (baseline), CIS – Customer Service Management, CIS – IT Service Management, CIS – Discovery, CIS – Service Mapping, CIS – Strategic Portfolio Management, CIS – Application Portfolio Management, CIS – Software Asset Management, CIS – Hardware Asset Management
• Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
• Project Management or Agile certification
• ITILv4 Foundations Certification
• Ability to work in a high growth, fast paced environment

Pay

A reasonable estimate of the current range for this role in the U.S. is $89,600.00 – $218,200.00.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs