Senior ServiceNow Architect

About the role

Drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader at group, department, and cross-functional levels, responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• PARTNERS WITH BUSINESS, HR, OEC, IT, AND BTS STAKEHOLDERS TO TRANSLATE REQUIREMENTS INTO SCALABLE AND SUSTAINABLE TECHNOLOGY SOLUTIONS.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• ADVANCES TECHNICAL EXPERTISE WITHIN THE FUNCTION BY MENTORING, ADVISING, AND SHARING ARCHITECTURAL BEST PRACTICES.
• IDENTIFIES AND EVALUATES EMERGING TECHNOLOGY TRENDS AND INCORPORATES RELEVANT ADVANCEMENTS INTO SHORT- AND LONG-TERM ARCHITECTURAL PLANNING.
• SHAPES AND MANAGES RELATIONSHIPS WITH VENDORS AND PARTNERS IN ALIGNMENT WITH CORPORATE VALUES AND ENTERPRISE STANDARDS.
• ENSURES ADHERENCE TO CORPORATE AND DIVISIONAL POLICIES, INCLUDING SECURITY, COMPLIANCE, DATA PROTECTION, AND AUDIT REQUIREMENTS.
• CONTRIBUTES TO MULTI-YEAR ROADMAPS AND PROJECT PLANS, SUPPORTING PROACTIVE IDENTIFICATION OF RISKS AND OPPORTUNITIES.

Qualifications

• Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience; Master’s Degree or equivalent education in Science or Technology plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.