Senior Service Solutions Analyst

Key Responsibilities

• Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
• Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
• Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
• Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
• Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
• Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
• Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
• Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
• Cookordination Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
• Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
• Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
• Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.

Qualifications & Experience

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
• Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
• Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
• Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
• Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
• Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
• Able to travel to a limited extent, as needed.
• Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
• Professional certifications (e.g., PMP, ITIL, Agile) are a plus.