Senior Service Designer

About the role

As a Senior Service Designer at Capgemini Invent, you will drive transformation by designing systems of people, digital, and physical touchpoints. You’ll orchestrate value exchanges to create sustainable solutions for users and providers, serving as an individual contributor, mentor, and leader within the global service design community. This role involves planning and delivering service design activities autonomously, leading client conversations, and contributing to business development through proposal-writing and pitches.

Responsibilities

• Drive the design of systemic interventions in complex, multi-partner ecosystems.
• Champion visual frameworks (e.g., journey maps, service blueprints, ecosystem maps) to clarify complex challenges and drive decision-making.
• Facilitate contribution and alignment from multiple stakeholders, including clients and third-party partners.
• Utilize experience prototyping techniques (e.g., desktop walkthroughs, role-playing) to test and validate service components.
• Advocate for both service providers and users while maintaining clear communication objectives.
• Lead small project teams and guide client choices within your domain.
• Travel 50-75%, depending on client needs.

Opportunities

• Build a network within Capgemini Group and educate other business units on practice offerings to expand existing accounts.
• Play a significant role in client proposals and RFI/RFP responses, from initial brief to final sales presentations.
• Nurture and expand existing account relationships while identifying new business opportunities.
• Support the development of thought leadership in AI, Data Science, Digital Customer Analytics, and Operational Analytics.
• Contribute to upskilling team members on Data & Analytics topics.

Requirements

• 5+ years of professional service design experience (or related roles such as "strategic designer" or "business designer").
• Highly developed design skills, demonstrated in a portfolio of recent work.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the service design lead.
• Proficiency with contemporary design and prototyping tools and methods.
• Preferred: A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline.

Pay

The base compensation range for this role is $112,000 to $160,000. Capgemini provides this range in accordance with applicable pay transparency laws. Actual compensation may vary based on factors such as geographic location, education, experience, certifications, seniority, performance, and market considerations. This role may also be eligible for additional compensation, such as variable incentives, bonuses, or commissions.

Benefits

• Paid time off, including vacation (12-25 days, depending on grade), company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Additional benefits as provided by local policy and eligibility.