Senior Service and Support Administrator (Commercial P&C)

About the role

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. The Senior Service and Support Administrator provides underwriting support to the Special Risk team to ensure documentation workflow and tasks are completed accurately and in adherence with established timelines, and administers the Special Risk (SR) database and SR underwriting workflow processes that support team objectives.

Responsibilities

• Administer of SR Tracker and SR UW workflow processes to support the teams new and renewal objectives.
• Set up and tracking of renewal/new business and tracking issued premiums.
• Create the pipeline/prospect tracker.
• Create the New and Renewal files in the SR UW Doc folders.
• Update renewal/new business files to ensure that required underwriting data is accurate and complete.
• Binding and Issuance instructions close out duplicates, complete and distribute NOC and IQS to appropriate parties.
• Collaborate with credit to resolve questions on issuance instructions.
• Assist the SR Consultant- send issued policy to the reinsurer, make sure the correct documentation is into the SR UDoc and IR file and facilitate the payment process as requested.
• Utilize DocuSign system to obtain required signatures on any WC large deductible with Missouri premium. Signatures of Insured, Agency and Amerisure are required.
• Monthly Reconciliation of Retro Monitor Report information in SRQ to Actuarial monthly retro spreadsheet information.
• Maintain calendars for the team and complete various administrative duties for the team as assigned.
• Business Continuity Coordinator for Special Risk and Field Underwriting support.
• Chicago CSC: LAN coordinator, plus miscellaneous facility duties-all on a back-up basis.
• Assist with the creation of legal documents and review underwriting documents for accuracy.

Requirements

• High school diploma or GED.
• 3 years of administrative experience.
• Experience in commercial insurance preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Demonstrated ability to build positive partnerships and work collaboratively with cross-functional business teams.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent organizational skills, including ability to multi-task and prioritize workload.

Benefits

• Comprehensive health and welfare benefits.
• 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements to promote work-life balance.

Pay

Competitive base pay, performance-based incentive pay.

Schedule

Hybrid schedule: 3 days a week in the local office and 2 days remote. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, and Tampa FL.