Senior Commercial Administrator

About the role

The Senior Commercial Administrator provides high-level commercial and administrative support to the Commercial team, ensuring effective management of customer contracts, pricing, commercial reporting, tender submissions, and customer governance processes. This position plays a critical role in supporting revenue growth, customer retention, and compliance across all dnata Airport Services business units.

Responsibilities

• Commercial Administration
  • Manage the administration of all customer contracts, ensuring documentation is current, accurate, and securely maintained.
  • Maintain the commercial contract register, including contract terms, pricing schedules, renewal dates, and key obligations.
  • Track contract milestones, expiry dates, CPI adjustments, and review periods.
  • Coordinate execution and filing of agreements, amendments, and variations.
  • Support contract governance processes across the business.
• Pricing & Financial Support
  • Assist in preparing pricing models and commercial proposals.
  • Coordinate annual CPI reviews and customer pricing adjustments.
  • Prepare customer quotations and pricing schedules.
  • Maintain commercial pricing databases.
  • Support revenue analysis and commercial reporting.
  • Assist Finance with customer invoicing queries relating to contractual pricing.
• Tender & Proposal Management
  • Coordinate end-to-end tender administration.
  • Prepare submission documents and ensure compliance with tender requirements.
  • Maintain a library of company capability statements, templates, and supporting documentation.
  • Coordinate internal stakeholder inputs for proposals.
  • Track tender opportunities and submission deadlines.
• Customer & Commercial Reporting
  • Prepare monthly customer performance reports.
  • Produce commercial dashboards and KPI reporting.
  • Support customer business reviews and governance meetings.
  • Prepare presentation material for executive and customer meetings.
  • Monitor contract performance against agreed commercial commitments.
• Stakeholder Coordination
  • Liaise with operational teams to gather information supporting commercial activities.
  • Work closely with Finance, Legal, Procurement, and Operations.
  • Coordinate customer requests relating to commercial matters.
  • Support implementation of new customer contracts and service variations.
• Business Improvement
  • Identify opportunities to improve commercial processes and systems.
  • Develop standard operating procedures for commercial administration.
  • Improve document control and contract management practices.
  • Support implementation of new commercial systems and reporting tools.

Requirements

• Essential:
  • Minimum 3 years’ experience in a commercial administration, contracts, or business support role.
  • Strong contract administration experience.
  • Excellent organisational and project coordination skills.
  • Advanced Microsoft Excel, Word, and PowerPoint skills.
  • Strong analytical and financial literacy.
  • Exceptional written and verbal communication.
  • Ability to manage multiple priorities and deadlines.
  • High attention to detail and accuracy.
• Desirable:
  • Experience within aviation, airport services, or logistics.
  • Experience preparing tender submissions.
  • Knowledge of commercial contracts and pricing methodologies.
  • Experience with ERP or contract management systems.
  • Understanding of financial reporting and budgeting.