Senior Service and Support Administrator (Commercial P&C)

About the role

Provides underwriting support to Special Risk team to ensure documentation workflow and tasks are completed accurately and in adherence with established timelines. Administrator of Special Risk (SR) database and SR underwriting workflow processes that support the team objectives.

Responsibilities

• Administer SR Tracker and SR UW workflow processes to support the team's new and renewal objectives.
• Set up and track renewal/new business and track issued premiums.
• Create the pipeline/prospect tracker.
• Create the New and Renewal files in the SR UW Doc folders.
• Update renewal/new business files to ensure that required underwriting data is accurate and complete.
• Binding and issuance instructions: close out duplicates, complete and distribute NOC and IQS to appropriate parties.
• Collaborate with credit to resolve questions on issuance instructions.
• Assist the SR Consultant: send issued policy to the reinsurer, ensure correct documentation is in the SR UDoc and IR file, and facilitate the payment process as requested.
• Utilize DocuSign system to obtain required signatures on any WC large deductible with Missouri premium (signatures of Insured, Agency, and Amerisure required).
• Monthly reconciliation of Retro Monitor Report information in SRQ to Actuarial monthly retro spreadsheet information.
• Maintain calendars for the team and complete various administrative duties as assigned.
• Serve as Business Continuity Coordinator for Special Risk and Field Underwriting support.
• Act as Chicago CSC LAN coordinator and perform miscellaneous facility duties on a back‑up basis.
• Assist with creation of legal documents and review underwriting documents for accuracy.

Requirements