Senior Service and Support Administrator (Commercial P&C)

About the role

Amerisure is a property and casualty insurance company with an A.M. Best “A” (Excellent) rating, serving mid‑sized commercial enterprises in construction, manufacturing, and healthcare. Ranked among the top 100 Property & Casualty companies in the United States, Amerisure manages nearly $1 billion of direct written premium and maintains $1.21 billion in surplus. The Senior Service and Support Administrator provides underwriting support to the Special Risk team, administers the Special Risk database and workflow processes, and ensures documentation is completed accurately and on schedule.

Location

Hybrid role: three days per week in the local office and two days remote. Office locations include Atlanta, GA; Charlotte, NC; Chicago, IL; Dallas, TX; Farmington Hills, MI; Indianapolis, IN; and Tampa, FL.

Responsibilities

• Administer the SR Tracker and SR underwriting workflow processes to support new‑business and renewal objectives.
• Set up and track renewal/new‑business entries and issued premiums.
• Create and maintain the pipeline/prospect tracker.
• Create new and renewal files in the SR underwriting document folders.
• Update renewal/new‑business files to ensure required underwriting data is accurate and complete.
• Process binding and issuance instructions, close out duplicates, and distribute NOC and IQS to appropriate parties.
• Collaborate with the credit department to resolve questions on issuance instructions.
• Assist the SR Consultant by sending issued policies to reinsurers, ensuring correct documentation is placed in the SR UDoc and IR files, and facilitating payment processes as requested.
• Utilize DocuSign to obtain required signatures on large workers’ compensation deductibles with Missouri premium (signatures of insured, agency, and Amerisure required).
• Perform monthly reconciliation of Retro Monitor Report data in SRQ with actuarial retro spreadsheets.
• Maintain team calendars and complete various administrative duties as assigned.
• Serve as Business Continuity Coordinator for Special Risk and Field Underwriting support.
• Act as Chicago CSC LAN coordinator and perform miscellaneous facility duties on a backup basis.
• Assist with the creation of legal documents and review underwriting documents for accuracy.

Requirements

• High school diploma or GED.
• Three years of administrative experience.
• Experience in commercial insurance preferred.
• Proficient computer skills, including the Microsoft Office Suite.
• Demonstrated ability to build positive partnerships and work collaboratively with cross‑functional teams.
• High accuracy in data entry with strong attention to detail.
• Excellent organizational skills, including the ability to multitask and prioritize workload.

Benefits

• Competitive base pay.
• Performance‑based incentive pay.
• Comprehensive health and welfare benefits.
• 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements to promote work‑life balance.

Schedule

Hybrid schedule: three days on‑site, two days remote.