Senior Security Services Guard - LP

Mountain View’s next Senior Security Services Guard (Limited Period, Full-time) will help ensure everyone who enters the Mountain View Public Library feels welcome, respected, and safe. This role calls for someone who can enforce Library rules when responding to situations that may affect the safety and comfort of customers and employees. At times, that will mean being firm and direct. At other times, it will require patience, empathy, and a thoughtful approach to de-escalation. Knowing how to strike that balance is at the heart of this position.

About the Role

We’re looking for a reliable and customer service-oriented individual to maintain the safety and security of the Mountain View Public Library and premises for Library customers and employees. You will join a fast-paced, dynamic team environment, actively monitoring the library building and grounds to ensure a welcoming and respectful environment, and compliance with the Library’s Behavior Policy. This position requires a nuanced approach to de-escalation, maintaining a calm and respectful demeanor in challenging situations while balancing firmness with kindness. Clear communication with other guards, contract security staff, library staff, and law enforcement is essential, as is writing concise after-incident reports in a timely manner. This role receives direction from senior management and may coordinate the training of contractors and hourly staff. This is a non-sworn position, does not carry weapons, and performs support functions.

Responsibilities

• Enforce Library rules to maintain safety and comfort for customers and employees.
• Monitor the library building and grounds to ensure a welcoming and respectful environment.
• Apply a nuanced approach to de-escalation in challenging situations.
• Communicate clearly and calmly with guards, contract security staff, library staff, and law enforcement.
• Write clear, concise after-incident reports in a timely fashion.
• Coordinate training for contractors and hourly staff as needed.
• Use sound judgment and empathy when assessing and addressing difficult customer interactions.

Requirements

• Education and training equivalent to the completion of the 12th grade.
• Two years of work experience requiring frequent public contact and the interpretation of complex rules and regulations.
• A two-year college degree in business administration, criminal justice, or a related field may substitute for one year of the required experience.
• Valid California Class C driver’s license.
• Ability to bend, reach, push, lift, and carry items weighing up to 40 pounds.

Ideal Qualifications

• Experience as a security guard or in a municipal police department is highly desirable.
• Ability to work well in a fast-paced, team-oriented environment.
• Strong public interaction skills and a commitment to creating a welcoming and safe environment for all ages.
• Approachable, friendly demeanor with the ability to build positive relationships with the public and library staff.
• Tact, compassion, empathy, and sound judgment in assessing and addressing difficult situations.
• Clear oral and written communication skills.
• Ability to learn, follow, and articulate Library policies and procedures.
• Basic computer skills, including knowledge of Office applications such as Word and Excel.

Schedule

This is a full-time, limited-period position with shifts from Sunday through Thursday. Shift times are:

• 9:10 AM to 6:10 PM
• 12:10 AM to 9:10 PM