Protective Services Guard

About the role

The Worcester Art Museum is looking for part-time Protective Services Guards to help keep the Museum’s visitors and collection safe while creating a welcoming, positive experience for everyone who walks through our doors. This is a highly visible, people-focused role that blends safety, hospitality, and attentiveness.

Protective Services Guards work throughout the Museum in spaces like galleries, construction areas, and event venues. On a typical shift, you may open or close gallery spaces and keep an eye on visitor activity. You’ll answer questions, offer directions, and gently remind guests of museum guidelines when needed. Part of the role includes monitoring artwork and gallery conditions and watching for anything out of the ordinary. Guards are often the first people visitors interact with, and you play an important role in noticing potential safety issues. When something needs attention, you’ll communicate with supervisors or the control room to make sure it’s addressed.

Most days are calm and routine, but being ready to respond when conditions change is an important part of the job. Shifts include days, evenings, weekends, and holidays, so flexibility is important.

Responsibilities

• Open or close gallery spaces and monitor visitor activity.
• Answer visitor questions, offer directions, and reinforce museum guidelines calmly and professionally.
• Monitor artwork and gallery conditions for anything unusual.
• Communicate potential safety or security concerns promptly to supervisors or the control room.
• Work independently while following established protocols in both quiet and busy spaces.

Requirements

• Reliable and punctual, demonstrating strong responsibility and effective time management.
• Attentive and composed, able to stay observant while working independently and respond professionally to changing conditions.
• Strong communication and interpersonal skills to interact respectfully with a diverse range of visitors.
• Safety-minded, able to identify potential safety or security concerns and follow established protocols.
• Comfortable using basic technology, including email, scheduling, and timekeeping/payroll systems.
• Must be 21 years of age or older.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Navigate stairs and multiple levels of the building.
• Remain attentive while working on hard surfaces during assigned shifts, with or without reasonable accommodation.

About WAM

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.

At WAM, we are committed to building a diverse environment where staff feel a sense of belonging and are valued for their contributions and perspectives. The Museum is an equal opportunity employer committed to diversity.

Pay

$15.50 - $17.00 hourly

Schedule

Part-time, non-exempt. Shifts include days, evenings, weekends, and holidays.