Senior Salesforce Solution Architect

Cross-Cloud Architecture and Data Flow

• Design end-to-end architecture: across SFCC (B2C Commerce), Marketing Cloud, Data Cloud, and Sales/Service Cloud, defining how each system shares identity, profile, transactional, and behavioral data.
• Identity and data model: establish unified customer identity, shared data models, naming conventions, and audience definitions so data stays consistent across every cloud.
• Integration patterns: define and govern REST/SOAP, streaming, ETL/reverse-ETL, and middleware patterns connecting Salesforce platforms to each other and to non-Salesforce systems (POS, ERP/SAP, OMS, loyalty, analytics).
• Data activation: own the path from source systems into Data Cloud and back out to activation channels (Marketing Cloud journeys, personalization, the storefront).

Platform Solution Design

• Translate business requirements: from merchandising, marketing, and operations into scalable, secure, high-performing technical designs across the Salesforce platform.
• Produce architecture artifacts: solution blueprints, integration specifications, data-flow diagrams, and technical design documents that the engineering team and partners can build against.
• Govern design and best practices: review architecture and integration work from in-house engineers and near/offshore partners. Provide best-practice guidance to the SFCC dev teams who own the storefront code.
• Evaluate build vs. buy: assess AppExchange products, connectors, and emerging Salesforce capabilities (Data Cloud, Agentforce, personalization) and recommend what fits our roadmap.
• Enablement Across Teams: Serve as the in-house Salesforce authority: the person other teams come to for how the ecosystem should fit together.
• Embed across multiple teams: work as a contributor within BT, the eCommerce team, marketing, and data groups, acting as the bridge that helps each get the best out of our Salesforce tools.
• Communicate to every audience: translate complex concepts for both technical and executive stakeholders.
• Share best practices: raise the Salesforce capability of the teams you work alongside and guide delivery partners toward consistent, reusable architecture.

Qualifications and Skills Required

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 15+ years in enterprise technology roles, with 10+ years in a Salesforce solution or technical architecture capacity.
• Hands-on, production-grade depth in at least two Salesforce clouds, with working fluency across the others. Our priority clouds are B2C Commerce (SFCC), Marketing Cloud, Data Cloud, and Sales/Service Cloud.
• Proven cross-cloud integration experience: you have personally designed how Salesforce platforms exchange data with each other and with external systems (CRM, ERP, data lakes, ETL).
• Strong data architecture skills: unified customer identity, data modeling, identity resolution, segmentation, and data governance.
• Practical command of integration technology: REST/SOAP APIs, middleware, ETL and reverse-ETL tooling, and event-driven patterns.
• Experience defining and enforcing data governance and privacy practices (consent, GDPR/CCPA-style requirements).
• Excellent written, verbal, and visual communication: able to present architecture to both engineers and executives.

Preferred Qualifications

• Salesforce B2C Solution Architect certification (the multi-cloud Customer 360 credential this role is built around), or Application Architect and System Architect certifications.
• Cloud-specific certifications in B2C Commerce Architect, Data Cloud, Marketing Cloud, and Integration/Data Architect.
• Retail or eCommerce industry experience and familiarity with the supporting stack (POS, ERP/SAP, OMS, loyalty).
• Experience with composable or headless commerce and with AI-driven personalization (Einstein, Agentforce).