Senior Salesforce Solution Architect

Your Mission

End-to-End Saleforce Process Design:

• Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes.
• Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points.
• Create comprehensive architectural diagrams, process flows, and solution documentation.

Technical Leadership:

• Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices.
• Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem.
• Oversee the development of technical specifications and ensure adherence to design principles.

Salesforce Configuration and Customization:

• Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements.
• Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment.
• Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation

Integration and Data Management:

• Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange.
• Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data.

Performance Optimization:

• Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes.
• Ownership of system performance and collaborate with technical teams to implement optimizations
• Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems

Solution Governance and Compliance:

• Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements.
• Lead solution reviews and ensure alignment with architectural guidelines.

Stakeholder Collaboration:

• Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs.
• Present technical concepts and solutions to both technical and non-technical stakeholders.
• Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals
• Influencing the business to think bigger and go in directions which are at the leading edge of the industry

Mentorship and Training:

• Provide guidance, mentorship, and knowledge transfer to junior architects and development teams.
• Conduct training sessions to enhance team members' understanding of end-to-end processes and Salesforce best practices.